Human Resource Strategy Human resource departments are pivotal in streamlining business processes within professional organizations. Employee productivity, satisfaction, and interdepartmental interactions can be improved through progressive human resource strategies. As described in the materials "HCL Technologies: Employee First, Customer Second," a large Information Technology company, HCL makes innovative internal changes in order to keep up with growing demand, workforce expansion and ever-changing customer need. The changes implemented by Vineet, president of HCL, provided benefits for the company's workforce, but provided only modest improvements for the company's revenues.

Vineet's reasoning for implementing an inverted organizational style at HCL's division company, Comnet, stemmed from his interactions with a long-standing customer. The purpose also included the promotion of dedication and personal investment by employees working for HCL. Vineed sought to accomplish these tasks by enforcing an open-door type policy with employees through items like a CEO blog, the creation of an online...

Authors Barry Staw, Robert Sutton and Lisa Pelled explain that positive employee emotion fuels workplace productivity. In a study conducted by Staw, Sutton and Pelled, they were able to positively conclude that positive relationships between employees and their superiors as well as adequate compensation were factors that helped increase employee productivity and contributions to the workplace. Their study also found that employee loyalty was greater in environments where employees were allowed to contribute criticism and ideas to business policies (Staw, Sutton Pelled 1994). By choosing to provide more forums for employees to provide feedback on HCL business as well as removing the barriers between front line staff and upper management, Vineet implemented a policy that was in line with human resource employee relations improvement strategies.
While the customer's feedback was positive, with the customer expressing satisfaction with Comnet's service and products,…